Ethics Line

Report any situation that goes against our values and principles

Communication channel that can be accessed by employees, suppliers, customers and third parties

Terms and Conditions

You must accept the terms and conditions to continue. RACAFE & CIA. S.C.A. will study and analyze all reports received and will open an investigation for the cases that in its opinion justify it, and will take corrective actions when the veracity, consistency and accuracy of this information is verified.

Anonymity

If you want RACAFE & CIA. S.C.A. to contact you, you must provide your contact information. If you choose to remain anonymous you may do so, but it will not be possible to inform you of the outcome of your report. If you have chosen to remain anonymous, we recommend that you do not provide any information that would make you identifiable and, in any case, we will not to make any effort to identify you. Finally, RACAFE & CIA. S.C.A. recognizes it is possible that within the eventual investigations carried out, the person who made the report is identified, if that was the case, we will not disclose his or her identity except under the express order of an administrative or judicial authority.

Cookies

Cookies are pieces of data sent by a webpage at the same time you are visiting that page. These pieces of data allow the website to remember important information that will allow you to use it in a more friendly way. Some uses of such "cookies" are to remember information you have submitted while completing a report (name, contact number, email, etc.). You can configure your computer to warn you each time a "cookie" is being sent. We suggest that you look at your browser's help tag to learn the correct way to modify your "cookies" default settings. RACAFE & CIA. S.C.A. does not store permanent "cookies" in your computer, but we advise you to close your browser after submitting a report so that the temporary "cookie" can be removed from your computer.

Security

Maintaining the security of your information is of great importance to us. RACAFE & CIA. S.C.A. takes technical, contractual, administrative and physical measures to protect your information. All the information is managed under a security connection (SSL) encrypted for its protection.